REFUND & RETURNS POLICY
Your satisfaction is our priority. Learn about our hassle-free return process for Golden Goode Sneakers.
Return Policy Overview
At Golden Goode Sneakers, we stand behind the quality and craftsmanship of our premium footwear. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your Golden Goode sneakers, we offer a comprehensive return policy to ensure your peace of mind.
Key Policy Points:
- 30-day return window from delivery date
- Items must be in original, unworn condition
- All original packaging and tags must be included
- Free return shipping for defective items
Return Eligibility
To be eligible for a return, your Golden Goode sneakers must meet the following criteria:
- Returned within 30 days of the original purchase date
- In original, unworn condition with no signs of wear on the soles
- Include all original packaging, shoe boxes, dust bags, and authenticity cards
- All tags and labels must remain attached and intact
- Items must be free from any odors, stains, or damage not related to manufacturing defects
Please note: Custom or personalized sneakers, sale items marked as "Final Sale," and items damaged due to misuse are not eligible for return.
Return Process
We've made returning your Golden Goode sneakers as simple as possible:
Initiate Return
Contact our customer service team or use our online return portal to begin the process.
Receive Return Label
We'll email you a prepaid return shipping label within 24 hours.
Package & Ship
Carefully package your sneakers with all original materials and ship using our label.
Processing
Once received, we'll inspect your return and process your refund within 5-7 business days.
Refund Information
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.
- Approved refunds will be processed within 5-7 business days
- Refunds are issued to the original payment method used for purchase
- Credit card refunds may take an additional 3-5 business days to appear on your statement
- PayPal refunds are typically processed within 24-48 hours
Refund Processing Times:
Credit Cards: 5-10 business days | PayPal: 1-2 business days | Store Credit: Immediate
Exchanges
We currently process exchanges as returns followed by new purchases to ensure you receive your preferred size or style as quickly as possible.
For size exchanges:
- Return your current pair following our return process
- Place a new order for your preferred size
- Contact customer service for expedited processing
- We may be able to hold popular sizes during your return processing
Defective or Damaged Items
If you receive Golden Goode sneakers that are defective or damaged due to manufacturing issues, we will make it right immediately:
- Free return shipping for all defective items
- Expedited replacement or full refund
- Priority customer service support
- Contact us within 48 hours of delivery for fastest resolution
Please take photos of any damage and include them when contacting customer service to expedite the process.
Return Shipping
Golden Goode Sneakers provides prepaid return shipping labels for all eligible returns within the United States.
- US Returns: Free prepaid return labels provided
- International Returns: Customer responsible for return shipping costs
- Defective Items: Free return shipping worldwide
We recommend using a trackable shipping service and purchasing shipping insurance for returns over $200 to ensure your package reaches us safely.
Important Notes
Please Remember:
- Original shipping costs are non-refundable (except for defective items)
- Sale and clearance items may have different return policies
- Gift purchases can be returned by the recipient with gift receipt
- Returns without original packaging may be subject to a restocking fee
- We reserve the right to refuse returns that don't meet our criteria
Need Help with Your Return?
Our customer service team is here to assist you Monday - Friday, 9 AM - 8 PM EST
📞 Phone: 1-800-GOODE-55 (1-800-466-3355)
📧 Email: [email protected]
📍 Store: 1247 Madison Avenue, New York, NY 10028